Return Policy

30-Day Return Window

We want you to love your purchase. If for any reason you're not completely satisfied, you may return any item within 30 days of delivery for a full refund or exchange. Items must be unused, in their original packaging, and in the same condition as received.

How to Initiate a Return

1. 1.Email support@paasyonmate.com with your order number and reason for return.
2. 2.We will send you a Return Authorization (RA) number and a prepaid return label.
3. 3.Pack the item securely with the RA number visible on the outside of the package.
4. 4.Drop off the package at any authorized carrier location.

Refund Processing

Once we receive and inspect your returned item, a refund will be issued to your original payment method within 5-7 business days. You will receive an email confirmation when the refund has been processed.

Exchanges

To exchange an item for a different size, color, or product, please follow the return process above and place a new order for the desired item. This ensures the fastest possible delivery of your replacement.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a free replacement or full refund — no return necessary for defective items under $50.

Non-Returnable Items

• •Items marked as final sale
• •Gift cards
• •Personalized or custom-made items

Questions?

If you have any questions about our return policy, please don't hesitate to contact us at support@paasyonmate.com. Our team is happy to help.